November 24, 2025
Privacy policy
At Lost Cays, we respect your privacy and believe personal information should be handled responsibly and transparently. This policy explains what information we collect, how we use it, and the choices you have when visiting our website or booking an experience with us.
1. Information We Collect
1.1 Information You Provide
When you contact us, inquire about an excursion, join our mailing list, or submit a booking request, we may collect information such as:
Name
Email address
Phone number
Booking details or travel information
Any additional information you choose to share with us
1.2 Website Usage Information
Like most websites, we may automatically collect limited technical information including:
IP address
Browser type
Device information
Pages visited
General website activity
This helps us understand how visitors use the site and improve the overall experience.
2. How We Use Information
We use collected information to:
Respond to inquiries and booking requests
Coordinate excursions and guest experiences
Send important updates related to bookings or reservations
Improve our website, services, and customer experience
Share occasional updates, news, or promotional content (only if you opt in)
We do not sell your personal information.
3. Third-Party Services
We may work with trusted third-party platforms and service providers to help operate our website, process bookings, manage communications, or analyze website traffic.
These providers only receive the information necessary to perform their services and are expected to handle it responsibly.
Certain excursions or reservations may also be booked or managed through third-party travel or cruise platforms, including Royal Caribbean, and may be subject to their respective privacy policies and terms where applicable.
4. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance the browsing experience.
You can adjust your browser settings to disable cookies if you prefer, though some parts of the website may not function properly.
5. Email Communications
If you subscribe to our mailing list, you may occasionally receive updates about excursions, experiences, or company news.
You can unsubscribe at any time using the link included in our emails.
6. Data Security
We take reasonable measures to protect the information you share with us. However, no internet transmission or digital storage system can be guaranteed to be completely secure.
7. Children's Privacy
Lost Cays does not knowingly collect personal information from children under the age of 13 without parental involvement.
If you believe a child has submitted personal information to us, please contact us and we will promptly remove it.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or service changes. Updates will be posted on this page with the revised effective date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at: hello@lostcays.com